How to Remove TrustPilot Reviews (And What You Can Do If You Can’t)
If you've ever received an unfair, fake, or damaging review on TrustPilot, you’ve likely asked yourself: can I remove TrustPilot reviews? The short answer is: yes - but only under specific conditions.
In this post, we’ll break down exactly how the removal process works, when reviews qualify for takedown, and what to do if you’ve exhausted your options.
Can You Remove a TrustPilot Review?
Yes - but only if it violates TrustPilot’s guidelines. Businesses cannot remove reviews themselves, but they can flag them for investigation.
TrustPilot Reviews Can Be Removed If They:
Contain hate speech, threats, or abusive language
Are factually false or misleading
Are posted by individuals with no genuine experience of your service
Include personal information, such as names, addresses, or phone numbers
Are clearly spam, duplicated, or automated
If a review fits any of these criteria, you can report it through your TrustPilot Business dashboard.
The Standard Process to Remove a Review on TrustPilot
Log into your Trustpilot Business Account
Navigate to the review in question
Click “Report” and select the reason for removal
Submit any supporting evidence (e.g. emails, chat logs, T&Cs)
Wait for a decision - TrustPilot aims to resolve flags within 7 days
If approved, the review will be temporarily hidden or permanently removed depending on the case.
What If TrustPilot Won’t Remove the Review?
Here’s where things get tricky.
Even obviously false or unfair reviews are sometimes allowed to stay live.
If that’s your situation, you still have options - and this is where reputation management agencies like Stonebridge Communications come in.
What a Reputation Agency Can Do That You Can’t
At Stonebridge Communications, we specialize in helping businesses:
Remove Harmful TrustPilot Reviews
We work directly with TrustPilot’s Content Integrity Team - not just the public flagging system. That means we can escalate cases, present full context and challenge reviews more effectively than typical users.
Suppress TrustPilot in Google Search
While your Trustpilot profile can’t be deleted, we can push it off page one of Google. We do this using:
High-authority content placement (blogs, press, Web 2.0)
Branded SEO targeting “Company Name reviews”
Click-through signals and indexing strategies
The result? Most users will never see the damaging page.
Block New Reviews from Being Accepted
By adjusting your domain settings and cutting TrustPilot’s data connection, we can stop them from scraping your site and prevent new reviews from being tied to your profile.
Final thoughts
If you're dealing with harmful TrustPilot reviews, don’t panic - but don’t ignore them either.
Follow the removal process if it’s a clear violation. If that doesn’t work, consider bringing in experts who know how to reshape what people see when they Google your business.
At Stonebridge Communications, we help companies rebuild trust online and remove or bury the content that’s costing them conversions.
We're here to help
Whether you're facing an active reputation crisis or planning ahead, your first move should be talking to us.